Agent role services
A defined job.
A supervised next step.
Flowtivity scopes and builds practical agent roles around your team, approved knowledge and the tools available. Each role starts with a clear output and an accountable reviewer.
Enquiry assistant
From a request to a reviewable draft.
A role can organise incoming information, identify gaps and draft a response using an agreed answer library or service details. The original request stays available to the reviewer.
- Approved questions and source information
- A defined coordinator review point
- No unapproved promises, prices or availability
Reporting assistant
From source material to a structured draft.
A role can prepare sections using an approved template and agreed source records. The report owner checks what is supported, what is missing and what the result means.
- Inspectable source references
- Required sections and a draft status
- Human verification before release
Knowledge assistant
From a team question to an answer with a source.
A role can search a narrow, approved document set and prepare an answer with references. The design needs a clear response when the source is absent, outdated or conflicting.
- Document ownership and access boundaries
- Known-answer and unknown-answer tests
- Escalation to the knowledge owner
How a role is delivered
Brief.
Test.
Review.
Hand over.
Discovery establishes the job, information, permissions, reviewer and operating tools. A small pilot checks routine and difficult cases before the role is used more widely.
Software access, hosting, integration effort, support and commercial scope depend on your workflow. Those conditions are checked and agreed before implementation.
Training and operating notes help your team understand how to inspect the work, stop the process and handle exceptions.
Build the role brief →A useful role starts with the work
Bring one job.
Name its owner.
Talk through a bounded first pilot with Flowtivity.